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Twitter

User-generated electioneering

by amnesia on April 8, 2010

Every election these days is called ‘the internet election’, and not surprisingly since each election brings new innovations in social media. Howard Dean did really well out of e-campaigning in 2004, although he was probably less enthusiastic about it once ‘the scream’ appeared all over YouTube. MyBarackObama.com was a cracking success, expanding into a SMS programs, 2,000 YouTube flicks, 3 million online donors, 5 million ‘friends’ across Facebook and other social sites. In Australia, Labor claims a lot of its success is due to marshalling support through digital, and the Coalition admits they didn’t make the best use of it, falling before the bold and youthful Kevin07 brand.

There’s one month of furious electioneering to go in the UK before folks head to the polls, and we’ll see how the parties make best use of digital and social in particular in these next few weeks. Already, my Facebook news feed has changed. Status updates allow everyone you know to see your opinions, comment, and get notifications of others’ comments.  It wasn’t that long ago that these were about X Factor, but political conversations are taking their place – people are linking to opinion pieces on the economy and social policies, and the same political discourse is all over twitter too.

But what I’ve found most interesting is how user-generated content has already made a big splash. Following the launch of (Conservative leader) David Cameron’s much mocked airbrushed billboard campaign, Tory-bashers are giving those ads an amusing PhotoShop once-over at mydavidcameron.com.

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Labour had an official crowd-sourcing poster competition won by a 24 year old’s entry depicting ‘Nice Dave’ sitting on a 1983 Audi Quattro (below), recalling a character from recent BBC drama Ashes to Ashes in which a police officer inexplicably wakes up in 1981.

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The ad was launched last Saturday by Labour’s agency, Saatchi & Saatchi, but immediately repurposed by Euro RSCG (the Tories’ ad agency) to great effect (more on this here).

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Clearly crowd-sourcing hasn’t paid off in this example (more of an own goal really), but I’m looking forward to more UGC in the coming weeks.

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Maybe one of the best brand tweets ever by @westpac, but sadly it appears to have been deleted. Some are calling it social media marketing genius whilst others suspect that Westpac may not have stocked the kitchen cupboard with enough TimTams today.

Here it is, preserved in screenshot glory:

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Substantiated by a Google Search below:

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Anyone know the real story – let us know in the comments :)

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You’ve probably seen the billboards and bus ads by now, but in case you weren’t aware, we recently launched the digital side of Pepsi’s new Hit Refresh campaign. MTV are pushing it on television, we’re running it here on the ‘net.

It’s pretty cool, a mash-up of Pepsi re-inventing their image and placing a huge focus on digital marketing the combination of which turned into a Twitter based scavenger hunt, with the prizes coming in the form of cold hard cash. Well, not cash so much as 101 slick little EFTPOS cards loaded up with $250 each.

A brief run down: the refreshment company activation team (known as Pepsi Refreshers) make their way out into the world, choose an obscure location in a well populated Australian city, and then start tweeting out clues about where they are from the Pepsi Australia Twitter page. We’ve rigged it so that game playing, money lusting, Pepsi fans can also catch these updates on the Facebook Page, or at the Hit Refresh site, in order to more effectively race each other to the prize.

This is excellent because the entire thing can essentially be run from a smartphone, an easy thing for a Pepsi Refresher to have on them at all times. Plus, the players themselves aren’t tied into any particular service in order to keep up with the clues. It’s infectious, interactive, and incredibly efficient – social media at its best, really.

Creative mastermind Toby Caves really took advantage of the fact that APIs and widgets basically rule the internet now, and the main campaign site grew into a deliciously crafted overview of everything that’s happened, and is happening in the competition at any given time.

The latest clues are fed in from the Twitter page, Facebook fans are prominently displayed, a schedule and Google powered map let people know which cities the Refreshers are going to pop up in next and the Winners Gallery shows off all those lucky sods with their fancy new free money cards. It’s all ruled over by an explanatory Flash header, and coated in a vibrant blue that only exists between shades of Pepsi and Twitter.

Speaking of those cards, we feel like they’re a bit of a win. Based on the global Refresh campaign posters and candy colour palette, they are a bit more recognisable and fun than straight up cash in your hand while still being just as usable.

Stamped with the new Pepsi globe logo, we’ve also slapped some helpful thematic suggestions for spending the well won dollars. Things like style, scene, and so on – after all, if you win a prize you shouldn’t be using it to pay your bills (unless you really need to, then it’s ok). As a general rule though, prizes are fun, should be used for fun, should be spent on your self, and we wanted to encourage that.

We wanted the prize cards to be like the campaign, simple, effective, fun and it feels like we nailed it.

No, it’s not modest or polite to rave on about oneself, but this is a pretty exciting project for us, and the response so far has been amazing, so we thought we’d throw out a few more details and see what you all think.

Check out the campaign, hit us up in the comments and let us know.

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Climate change journalism meets social media

by amnesia on November 10, 2009

Earth Journalism Awards
It’s expected that 40 world leaders will attend this year’s COP15 climate change talks in Denmark next month to hammer out the details for what is hoped will be the successor to the Kyoto Protocol, which expires in 2012. Fifteen journalists, winners in the Earth Journalism Awards, are being flown to Copenhagen to cover the two week conference.

Voting mechanisms on the EJA siteThe organisers, the Earth Journalism Network, are making great use of social media to plug this event – obviously they’re marketing the awards themselves all over the usual social media, but there is also a final sixteenth award which is determined by user interaction. All fifteen journalists are finalists, and the whole world gets to vote for an overall winner of the Global Public Award using the EJA site, but also on Twitter by retweeting #ejavote and the URL of the story. Additionally, each entry has its own Facebook fan page, for which every fan constitutes a vote.

This is a great mobilisation of social media tools to get what is an environmental/political issue under the noses of the millions of tweeters and Facebook fiends.

Local journo, John Pickrell from Australia’s own Cosmos Magazine (they who brought us HelloFromEarth.net), is one of the fifteen finalists for his piece on ocean acidification and its effects on our very own Great Barrier Reef. You can read his and all the other finalists’ articles on the EJA website and make your voice heard – http://awards.earthjournalism.org/finalists.

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An experimental site, www.twinfluencers.com created by Amnesia Razorfish launched ‘softly’ today. It takes a live look into “influencers” and what they are saying on Twitter as it happens.

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www.twinfluencers.com monitors US and Australian Journalists, Twitterati and CEO’s

What does Twinfluencers do?
Twinfluencers is a dashboard showing live tweets from Twitter users considered to be influencers within specific groups (Journalists, CEOs and Twitterati). Currently we are breaking these out into Australia and US regions.

FAQs:
So what’s the point?

Whilst there are many tools which track trends, hashtags from the masses this tool takes another angle and provides a peek at live information being generated from these influencer groups. You can jump in at any time without needing to be a Twitter user. It also saves you having to follow and segment the 900(ish) people that Twinfluencers is watching!

Why did we build Twinfluencers?
Firstly, we love doing experiments – the point is we’re not 100% certain of ‘what comes next’. Secondly, we’re of the school of thought that if we’re going to become better at working in social media then “doing stuff” is the way to go. Building the tool may prove useful or useless, but the mere act of building it allowed us to learn some new things. We might yield some insight and analytics that become usable -that would be a bonus. Finally– we couldn’t find a tool that produced what we wanted to see so decided to do it ourselves (although half way through build we found a similar tool muckrack.com for US journos which is actually very good).

What might the site do in the future?
The lists will be keep being compiled and updated. We may add other countries if the demand is there. It would be nice to see some historical data, trends etc from these groups. There are a few minor UI tweaks to be made. We’ve already been asked to do a celebs version, although we specifically avoided celebrities in this round. Alternatively – if we learn nothing or find something better to do then maybe it will just fade away ;)

How many people are in the lists?
At time of writing, but being updated regularly at present;
Australian: Journalists (500) Twitterati (101) CEOs (30)
USA: Journalists (105) Twitterati (101) CEOs (30)

Where do the lists come from?
This was possibly one of the harder parts of the experiment and something we consider to be work in progress:

  • Journalists: We received lots of help from Dave Earley (@earleyedition) in sourcing a very consolidated list of Australian Journalists. US Journalists came from a variety of public sources and some Razorfish US assistance – we also decided to limit the number down to about 100, compared with a much more expanded number of Australian Journalists.
  • Twitterati: This was a slightly tougher list to quantify. In the end we based the list mainly by combining and filtering results from Grader, Retweetability index, Twinfluence, Twittercounter. We removed known ‘spammers’ or those using ‘follow agents’ to grow their count and occasionally factored in the start date of the account (earlier being better).
  • CEOS: Various sources (some tips) including Laurel Papworth.

How can I get my hands on the full list of these groups?
Whilst we’re still in beta testing we’re not openly distributing. The plan is that if the site generates any ongoing interest we will open the lists up – initially to individuals who are willing to contribute to the ongoing maintenance of the lists, and then open to public. Please remember, keeping these lists up to date is quite a lot of hard work.

”How can I get on the list? ARrgh – I deserve to be there!”
Firstly – tweet something and wait a couple of minutes (there can be a delay before you see your tweet appear). Not there? Yes… We know how this works and of course there are people who should be on there who aren’t and vice versa. We’ll keep adding but we’re trying to make this less about the egos, more about a tool that offers some value that we can learn a little from. For those who believe they have been wronged (and we do not mean to wrong anyone) there are some instructions on the site at the bottom of the page to suggest follows, “but” we will apply the same filtering and vague scrutiny to try to keep a balance. :)

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It’s a simple concept from Best Buy. Customers ask questions on Twitter about products… Question sent to chosen staff member who has opted in for the subject matter… Staff member answers on Twitter.

Of course the beauty of Twitter is you get to see what people are asking as well. At time of writing the last question submitted was “Why does my dog keep leaving a poopy in front of my room.” Be interesting to see how they reply to that one.

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http://twitter.com/Twelpforcehttp://twitter.com/Twelpforce

Sample of questions sent to Best Buy Twelpforce
(Note: I just copied and pasted whatever was on screen at the time (last 15 Qs) as a live sample, they have not been selected)

KaggyFriggle: @twelpforce Why does my dog keep leaving a poopy in front of my room? 8 minutes ago

csturner89: @TWELPFORCE I have a laptop with a T2060 processor and 2 gig ram.. i want something better in the 500 range what would you have? 31 minutes ago

jamiah93: @TWELPFORCE So does touch-screen depend completely on the monitor or does the computer itself has anything to do with it? 37 minutes ago

pwebbiz: @twelpforce Looking for netbook recommendations. Something for business on the go use. 41 minutes ago

NakedBoyNews: Doing a story on cell phones. Advice: Whats better LG Dare or LG enV Touch? and is the enV Touch just the LG Voyager? @twelpforce 42 minutes ago

NakedBoyNews: Doing a stpry on cell phones. Advice: Whats better LG Dare or LG enV Touch? and is the enV Touch just the LG Voyager? @twelpforce 42 minutes ago

pwebbiz: @twelpforce @agent3012 Thanks for helping me solve a week long problem! #twelpforce is great! 50 minutes ago

queen90018: @TWELPFORCE Maybe a free incentive with purchase, but not a $10.00 with a $500.00 that’s extreme in this economy. 54 minutes ago

CherryKitten68: @twelpforce I’m looking for a car radio for under $200 w/ ipood and bluetoof 4 my ’95 honda chivic 54 minutes ago

ohsqrrlgrrl: @twelpforce need a cheap cell phone plan contract with sim card capabilities for internat’l and nat’l use. ideas? about 1 hour ago

ayylaurenn: @TWELPFORCE which laptop has the fastest processor? about 1 hour ago

xDeathReaperx: @TwelpForce Do you have a MacBook? about 1 hour ago

nunonunonuno: @twelpforce How many HD SLRs are out there. Can you help. about 1 hour ago

CappyT1982: @TWELPFORCE To join twelpforce do we need to cut off your head with a sword thus quicking oursleves, or is it when one of you bites us? about 2 hours ago

bernierjohn: @twelpforce TIP If you’re reading this and wondering when you should jump in, read WIKI first, and get going! Don’t be afraid to fail… about 2 hours ago

HT http://creativity-online.com/work/view?seed=b92d638e
Posted by @eunmac

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There’s been so much hype about social media in the last 12 months but beyond the hype lies some fascinating data. Twitter has been grabbing a lot of the media headlines, but it is important to keep some perspective around the relative scales of the social sites and in particular the continued growth of Facebook.

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Above: Facebook dominates search trends. Whilst most rank sites by UBs and UVs, Facebook is the #1 site in the world in terms of time spent and search volume.

In 2008, Facebook did the unthinkable and overtook Google and YouTube for trending search volume. Since then it has continued its climb relentlessly. To put a relative scale on the graph above it is interesting to compare it with the spikes caused by Obama during election and inauguration. You quickly get the idea. Facebook has become a giant and shows no sign of slowing at present. In Australia over 5 million users spend an average of over 4 hours on the site each month, (compare that with less than an hour with Google).

Facebook Stats July 2009 (via Facebook):

International Usage

About 70% of Facebook users are outside the United States

General Growth

More than 250 million active users

More than 120 million users log on to Facebook at least once each day

More than two-thirds of Facebook users are outside of college

The fastest growing demographic is those 35 years old and older

User Engagement

Average user has 120 friends on the site

More than 5 billion minutes are spent on Facebook each day (worldwide)

More than 30 million users update their statuses at least once each day

More than 8 million users become fans of Pages each day

Applications

More than 1 billion photos uploaded to the site each month

More than 10 million videos uploaded each month

More than 1 billion pieces of content (web links, news stories, blog posts, notes, photos, etc.) shared each week

More than 2.5 million events created each month

More than 45 million active user groups exist on the site

Mobile

There are more than 30 million active users currently accessing Facebook through their mobile devices.

 

Posted by @eunmac

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We were wondering how Kevin Rudd had managed to gather over 100,000 new Twitter followers in under 10 days. It was a bit of a mystery because as you can see, on the 6th of July something strange happened following a very consistent pattern of Twitter growth for a user. In fact the pattern below is something normally associated with people who are manipulating their follower count (see this article).

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Where did they all come from?
So what happened? The answer is actually quite simple. Twitter just added the @kevinRuddpm and @kyleandjackieo accounts to be amongst the exclusive 241 twitter accounts in the world that are “recommended”. See this article on “Who Twitter Loves the Most”. Anyone new to Twitter will potentially be given Rudders account as a suggested account. It’s free and very valuable promotion for him.

Here’s an article on what getting on this list means (here) – and it is controversial, many have remarked that the spots are unfair. Jason Calicanis offered to pay $250,000 (here) to be on the list citing the spot as the next “superbowl ad”.

One might argue Twitter has provided Rudders an unfair advantage for any future elections, but hey… that’s a story for someone else to take up!

Update: Julian Cole pointed out to me via Twitter that this may also seems explain why http://twitter.com/kyleandjackieo had a massive leap during the same period. This would debunk the SMH article claiming Kyle and Jackie O have been buying followers: http://www.smh.com.au/digital-life/digital-life-news/kyle-and-jackie-o-accused-of-faking-followers-on-twitter-20090707-dbie.html

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Posted by @eunmac

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@PepsiCanada joins in the spirit by recommending @cocacola with a #followfriday retweet from @LauraRmz who recommended ALL the cola brands in her tweet. Meanwhile @Linux and @Microsoft get in on the action (below).

Whilst certain onlookers remain cynical there is no doubt that this ‘Twitterhugging’ between rival brands is demonstrating new types of interactions that would certainly never have occurred without social media. All up, it’s got to be a good thing, don’t you think?

Posted by @eunmac

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http://twitter.com/PepsiCanada/statuses/2463077100

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http://twitter.com/Linux/status/2434030368
http://twitter.com/Microsoft/status/2456590676

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From a genuinely random and spontaneous twitter experiment (here) that led to Coke and Pepsi becoming ‘friends’ on Twitter there’s been a fair bit of press coverage. Nice to see Biz Stone, founder of Twitter tweet it out too (here).
Maybe Twitter Hugs are something we’ll see more of in the future.
Adding links below as they come in:

Posted by ~@eunmac

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Above: The original tweet from Coke to Pepsi:
Below: Pepsi says Hellooo back to Coke.

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Global Press Coverage:

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http://adage.com/digitalnext/post.php?article_id=137709

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http://www.brandrepublic.com/News/917650/Coca-Cola-Pepsi-bury-hatchet-Twitter/

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http://www.revolutionmagazine.com/DigitalPM/News/917650/Coca-Cola-Pepsi-bury-hatchet-Twitter/?DCMP=EMC-Media-PM-Bulletin

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http://www.latenightwithjimmyfallon.com/blogs/2009/07/coke-and-pepsi-hold-hands-on-twitter-whos-next/

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Founder of Twitter Biz Stone – tweets out the news:
http://twitter.com/biz/status/2438852220

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Reuters : http://blogs.reuters.com/shop-talk/2009/07/07/cola-truce-coke-and-pepsi-trade-niceties-on-twitter/

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