Posts tagged as:

social media

Yesterday, while sorting through my social interwebs – I came across a new Facebook app by Intel called “Museum of Me”. It promises to create a ‘visual archive of your social life’ by connecting with your profile and pulling out odds and ends, likes, photos and videos, even your most used status words.

The app has copped a bit of flak from the online tech blogs overnight; but narcissism and bad memories aside, I’m impressed.

Once the app has trawled your Facebook account, you are then taken through a 3 minute virtual tour of your social life in the form of a museum exhibit.

It’s pretty cute. And clever. And remarkably similar to Social Memories (but without the blatant profiteering).

(Happy now, Stephan?)

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User-generated electioneering

by amnesia on April 8, 2010

Every election these days is called ‘the internet election’, and not surprisingly since each election brings new innovations in social media. Howard Dean did really well out of e-campaigning in 2004, although he was probably less enthusiastic about it once ‘the scream’ appeared all over YouTube. MyBarackObama.com was a cracking success, expanding into a SMS programs, 2,000 YouTube flicks, 3 million online donors, 5 million ‘friends’ across Facebook and other social sites. In Australia, Labor claims a lot of its success is due to marshalling support through digital, and the Coalition admits they didn’t make the best use of it, falling before the bold and youthful Kevin07 brand.

There’s one month of furious electioneering to go in the UK before folks head to the polls, and we’ll see how the parties make best use of digital and social in particular in these next few weeks. Already, my Facebook news feed has changed. Status updates allow everyone you know to see your opinions, comment, and get notifications of others’ comments.  It wasn’t that long ago that these were about X Factor, but political conversations are taking their place – people are linking to opinion pieces on the economy and social policies, and the same political discourse is all over twitter too.

But what I’ve found most interesting is how user-generated content has already made a big splash. Following the launch of (Conservative leader) David Cameron’s much mocked airbrushed billboard campaign, Tory-bashers are giving those ads an amusing PhotoShop once-over at mydavidcameron.com.

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Labour had an official crowd-sourcing poster competition won by a 24 year old’s entry depicting ‘Nice Dave’ sitting on a 1983 Audi Quattro (below), recalling a character from recent BBC drama Ashes to Ashes in which a police officer inexplicably wakes up in 1981.

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The ad was launched last Saturday by Labour’s agency, Saatchi & Saatchi, but immediately repurposed by Euro RSCG (the Tories’ ad agency) to great effect (more on this here).

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Clearly crowd-sourcing hasn’t paid off in this example (more of an own goal really), but I’m looking forward to more UGC in the coming weeks.

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Maybe one of the best brand tweets ever by @westpac, but sadly it appears to have been deleted. Some are calling it social media marketing genius whilst others suspect that Westpac may not have stocked the kitchen cupboard with enough TimTams today.

Here it is, preserved in screenshot glory:

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Substantiated by a Google Search below:

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Anyone know the real story – let us know in the comments :)

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You’ve probably seen the billboards and bus ads by now, but in case you weren’t aware, we recently launched the digital side of Pepsi’s new Hit Refresh campaign. MTV are pushing it on television, we’re running it here on the ‘net.

It’s pretty cool, a mash-up of Pepsi re-inventing their image and placing a huge focus on digital marketing the combination of which turned into a Twitter based scavenger hunt, with the prizes coming in the form of cold hard cash. Well, not cash so much as 101 slick little EFTPOS cards loaded up with $250 each.

A brief run down: the refreshment company activation team (known as Pepsi Refreshers) make their way out into the world, choose an obscure location in a well populated Australian city, and then start tweeting out clues about where they are from the Pepsi Australia Twitter page. We’ve rigged it so that game playing, money lusting, Pepsi fans can also catch these updates on the Facebook Page, or at the Hit Refresh site, in order to more effectively race each other to the prize.

This is excellent because the entire thing can essentially be run from a smartphone, an easy thing for a Pepsi Refresher to have on them at all times. Plus, the players themselves aren’t tied into any particular service in order to keep up with the clues. It’s infectious, interactive, and incredibly efficient – social media at its best, really.

Creative mastermind Toby Caves really took advantage of the fact that APIs and widgets basically rule the internet now, and the main campaign site grew into a deliciously crafted overview of everything that’s happened, and is happening in the competition at any given time.

The latest clues are fed in from the Twitter page, Facebook fans are prominently displayed, a schedule and Google powered map let people know which cities the Refreshers are going to pop up in next and the Winners Gallery shows off all those lucky sods with their fancy new free money cards. It’s all ruled over by an explanatory Flash header, and coated in a vibrant blue that only exists between shades of Pepsi and Twitter.

Speaking of those cards, we feel like they’re a bit of a win. Based on the global Refresh campaign posters and candy colour palette, they are a bit more recognisable and fun than straight up cash in your hand while still being just as usable.

Stamped with the new Pepsi globe logo, we’ve also slapped some helpful thematic suggestions for spending the well won dollars. Things like style, scene, and so on – after all, if you win a prize you shouldn’t be using it to pay your bills (unless you really need to, then it’s ok). As a general rule though, prizes are fun, should be used for fun, should be spent on your self, and we wanted to encourage that.

We wanted the prize cards to be like the campaign, simple, effective, fun and it feels like we nailed it.

No, it’s not modest or polite to rave on about oneself, but this is a pretty exciting project for us, and the response so far has been amazing, so we thought we’d throw out a few more details and see what you all think.

Check out the campaign, hit us up in the comments and let us know.

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Going Viral Now…

by JeremyS on December 11, 2009

What do you get if you take a ukulele, a 6 year old and the most popular song of 2008?
Forget kittens & unicorns, this video is pretty much one of the cutest things we’ve ever seen.
At over 540,000 views in 5 days, we predict he’ll be at well over two million by mid next week!

Got a recipe for a better viral video? We’d love to hear it!
The song is I’m Yours, by Jason Mraz.

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MC Hammer at Social Media Club Sydney

MC Hammer at Social Media Club Sydney

Social Media Club Sydney (SMCSYD) was transformed Tuesday night, 10th November 2009, spellbound by one unique individual, the one and only MC Hammer. As programming director I was the one of the first to find out that MC Hammer was coming to Sydney thanks to Iain McDonald and his Twitter relationship with Hammer, which again shows the power of connections made in social spaces. We moved venue to the University of Technology Sydney to accommodate the format that Hammer had used with the Harvard Business School, and it gave the talk the gravity it deserved.

Hammer, listed as one of the top social media users on WeFollow is passionate about social media and entrepreneurship. What makes him so engaging is his deeply personal point of view: everything was related to his own experience with Twitter his blog, and the people he interacts with online.

Hammer’s insights are related to what he’s gained transforming his personal brand into a social personal brand

  • wanting to engage directly with the audience and he tweets for himself – “never let anyone else tell your story”
  • he’s a “supergeek” and is connected all the time – “I have this phone and that phone and this device and that computer”
  • Likes to be at “the centre of the flow of information”
  • he uses Twitter to address any issues as they arise because “perception is most important”
  • if people are negative – “you block ‘em”
  • what you can’t touch – “you can’t touch the concept Hammer time”
  • transparency is paramount, its important to be yourself
  • the way he’d reinvented himself more than once from rapper > social media advocate > Harvard Business School lecturer
  • the power of social media to transform the world

Hammer also spoke a lot about being an entrepreneur and music and the people he’d met and become friends with like @Ev. He did have some advice for brands not to run and hide from social but to embrace and own the space Sure, it may have been stuff we knew from our own experience or had heard before, but not like this. Hammer was transformative because he had lived every moment of it – none of it was theory, it was all personal truth.

What made it complete for me was to watch him live his personal brand, to the last degree, to talk individually to all the people who waited for photos and autographs. He responded to questions, engaged genuinely, one-on-one.

I’ll finish with a story he shared with us when commenting that he really liked my husband Mal Damkar’s tie. He told us the story of how he went to an upmarket restaurant in NYC with Ev from Twitter, and it was the kind of place that they wouldn’t let you in unless you wore a tie. Ev, being the casual kind of guy, had to go out and buy a tie to get into the restaurant. Hammer (immaculately dressed for SMCSYD in a suit, tie, shirt and cufflinks) thought this was hilarious, so he took a photo of Ev and tweeted it out.

Hammer, to me, represents the new type of social brand: radical authenticity, when social persona and reality are one.

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Climate change journalism meets social media

by amnesia on November 10, 2009

Earth Journalism Awards
It’s expected that 40 world leaders will attend this year’s COP15 climate change talks in Denmark next month to hammer out the details for what is hoped will be the successor to the Kyoto Protocol, which expires in 2012. Fifteen journalists, winners in the Earth Journalism Awards, are being flown to Copenhagen to cover the two week conference.

Voting mechanisms on the EJA siteThe organisers, the Earth Journalism Network, are making great use of social media to plug this event – obviously they’re marketing the awards themselves all over the usual social media, but there is also a final sixteenth award which is determined by user interaction. All fifteen journalists are finalists, and the whole world gets to vote for an overall winner of the Global Public Award using the EJA site, but also on Twitter by retweeting #ejavote and the URL of the story. Additionally, each entry has its own Facebook fan page, for which every fan constitutes a vote.

This is a great mobilisation of social media tools to get what is an environmental/political issue under the noses of the millions of tweeters and Facebook fiends.

Local journo, John Pickrell from Australia’s own Cosmos Magazine (they who brought us HelloFromEarth.net), is one of the fifteen finalists for his piece on ocean acidification and its effects on our very own Great Barrier Reef. You can read his and all the other finalists’ articles on the EJA website and make your voice heard – http://awards.earthjournalism.org/finalists.

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“In today’s increasingly digital world, the experience is the message.”
Razorfish’s Group Vice President of Experience Planning Garrick Schmitt (@gschmitt) introduces the 2009 FEED Report, a concise and invaluable output of leading edge digital consumer research.

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Topics include:

  • Digital Brand Experiences Create Customers
  • Actions Speak Louder Than Advertising
  • Digital Fluency
  • The Language of Love for Brands? Deals.
  • Measuring Brand Engagement

…and more.

“This report is probably the best analysis of online consumer behavior” according to Guy Kawasaki.

Check out the blog:
http://feed.razorfish.com/

Download the report:
http://feed.razorfish.com/downloads/Razorfish_FEED09.pdf

If you want to tweet about the report, use the hashtag #FEED09.

@iclazie

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[Sorry, I had to use all the various meanings of the word just to ensure there was no misunderstanding as to what this post is about]

At the moment my Mo looks more like I’ve drunk 10 cans of Coke and licked my top lip, but it is still early days. However this isn’t about me and my Mo, although you can sponsor me here should you wish, it’s about why Movember is a perfect example of marketing in a social world.

It has social object

OK it’s for a good cause and bog paper might struggle to emulate this, but it demonstrates the need to unite people around something compelling enough. In this instance it happens to be a good cause, but it could just be a good idea.

Secondly raising awareness and funds for Men’s health is arguably under represented compared too many other causes; you could say it’s a challenger. Everyone wants to support the challenger.

It gives people something to do

It’s not just a Facebook group where you sign up and forget about it or where you change your Twitter avatar and feel pleased with yourself. It requires people to actually commit to doing something. We all know actions speak louder than words these days.

It makes things spread

It unites groups of people with some real social fuel. There is something to talk about, it’s highly competitive and narcissistic (in a weird and slightly perverse way). Nobody wants to be told they have a dirty lip now do they.

It visualises things happening within groups. People copy each other and the more people that grow a Mo, the more people will a) find it acceptable to grow one or b) Feel left out if they don’t and follow the crowd. Nobody wants to be the first person at the party, so brands need to try and visualise activity and interactions happening, so people feel like everyone else is doing it.

Movember relies on both strong AND weak ties. In order for it to gain significant traction with the population in a short space of time, the ‘handful of influencers’ need to be exposed to the masses – the Mo being the social lubricant and object that is shared across these groups. Brands should ensure that they don’t spend all their efforts on the clump of interconnected cool kids and remember Joe Public needs to be exposed to what is happening.

Social mechanisms

It obviously has the standard Facebook, Twitter and email options so you can spread the word and generate donations, but there is more to the way they feed the fire.

It gives you the tools and reminders to upload and document your progress – as well as fundraising rankings. This keeps you promoting yourself and pushing your efforts through your networks. Brands need to give people something to follow and talk about in order to keep people interested.

Movember gives Mo growers rewards for raising money, including a tickets to the end of campaign party. It inspires people to really push for more money through the month rather than just an email at the beginning. Brands should reward people on a regular basis for giving up their time for you.

Last but not least – it’s useful

For those of us unfamiliar with growing facial hair there is a full on style guide and grooming tips. This should come in handy when rectifying my dirty lip.

Visit Movember and track down your friends and fellow Mo growers

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@carlmoggy

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It’s been over six months in development but this week has seen the release of the inaugural issue of Fluent: The Razorfish Social Influence Marketing report.

Why did we create this report? There’s a lot of fluffy thinking and hype surrounding social media and this report highlights how Social Influence Marketing encompasses every part of marketing and every dimension of an organisation, as well providing a new metric for the measurement of SIM

You can download the full report here or view it on Slideshare, but here are the highlights

Social Influence Marketing Survey – By Shiv Singh

The study, which consists of a Razorfish survey of 1,000 consumers, examines the importance of social media and social influencers in consumer purchasing decisions. Results show that traditional top-down marketing will become increasingly ineffective as the importance of social media grows.

If a brand provides current, relevant content, consumers will engage with it. Survey results show that consumers are willing to stay actively involved with a brand on social networks if the brand gives them a reason to do so.

Brands need to understand the different roles influencers play throughout the purchase decision. They must identify which type of influencer – offline peers, blogs, anonymous reviews, etc. – is most affecting their customer’s brand affinity and purchase intent. This group will change as the consumer moves through the marketing funnel.

Measuring Social Influence Marketing, introducing the SIM score – By Shiv Singh

The old ways of measuring brand strength don’t effectively take into account conversations that consumers have about a brand. The SIM Score is a new index Razorfish developed to determine how a brand is being talked about online. Two factors – a brand’s “reach” and “likeability” – were used to establish the company’s SIM Score relative to its competitors.

This report determined a SIM Score of 5-6 companies within four industries- financial services, pharmaceuticals, media and auto.

With the help of TNS Cymfony and the Keller Fay Group, Razorfish also accounted for offline influence like word-of-mouth data in calculating the SIM score.

We believe the SIM Score could become something akin to the Net Promoter Score.

Complementing the report is a number of essays from the folks at Razorfish on the Future of Social Influence Marketing

- Can social ads do better than display ads? – By Chris Bowler

- Viral marketing through social: No free lunch – By Greg Pomaro

- Have social graph, Will travel – By Andrea Harrison

- Social media: The last quarter mile of customer relationship management – By David Baker

- Ten ways to make the Twitterverse work for you brand – By Diana Stepner

Please feel free to contact us with any questions relating to the report and we would love to get your feedback. Enjoy! @carlmoggy

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